Founder

Institutional Charts is a trade name of Elbaze Holding B.V. (KVK: 92437637), located in the Netherlands.

1. Ordering Information
To purchase a subscription, select your desired plan (Pro or Founder) from our website. You will be required to provide your email address, name, and country on our secure checkout page before being redirected to our payment provider, Mollie. By providing these details, you ensure that your license key can be delivered to the correct recipient.

2. Order Status and Delivery
Once your payment is successfully processed via Mollie, you will receive an automated confirmation email. Your digital license key will be delivered to the email address provided during checkout. While we aim for instant delivery, please allow up to 4 hours for the system to process your order. If you do not see the email, please check your spam folder or join our Discord for immediate support.

3. Modifying an Order
Due to the nature of digital software licenses, once a payment is completed and a license key is generated, the order cannot be modified or exchanged for a different tier. If you entered an incorrect email address during checkout, please contact us immediately via our Discord support channel so we can manually update your record before fulfillment.

4. Payments and Security
All payments are handled securely by Mollie. We do not store your credit card details on our servers. Access to our internal API and sensitive configuration files is strictly restricted to ensure your transaction data remains private.

5. Right of Withdrawal (Refunds)
As Institutional Charts provides digital content that is available for immediate use after delivery, you explicitly agree that the delivery of the service starts immediately with your consent. Consequently, you waive your right of withdrawal once the license key has been delivered. We encourage all users to review the documentation and technical requirements before completing a purchase. By completing your purchase, you confirm you have read and agree to this waiver.

6. Disclaimer
For the purposes of these Terms: Owner means Elbaze Holding B.V., trading as Institutional Charts; Content means the Institutional Charts software, documentation, indicators, data feeds as provided, and related materials; and User means you, whether you are browsing the website or holding a valid license. Institutional Charts provides high-performance data visualization tools (including 5Hz real-time charts) intended for informational and educational purposes only. The Content is compiled with reasonable care; however, the Owner accepts no liability for financial losses or inaccuracies in market data. Unauthorized use or reproduction of the software code, indicators, or Content constitutes an infringement of intellectual property rights.

7. Support
For technical questions or issues regarding your license, please reach out via our official support channels:

Discord: discord.gg/rk9Se5wCAD
Website: institutionalcharts.com